Xcelerate Labs | Time-Based Routing To Adjust Routing By Day And Time

Xcelerate Labs | Time-Based Routing To Adjust Routing By Day And Time

October 26, 2021 / By Shahab Rostami / Under

Xcelerate’s Time-Based Routing (TBR) empowers system administrators to quickly build, edit and schedule call routing configurations through an easy-to-use, guided interface. It’s a powerful addition to the Xcelerate feature set that will come in handy in any number of situations. For example, you may want to route interactions to a different agent group during a special sale, or play a...

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Xcelerate 'Flextension' Featured at Twilio SIGNAL Conference

Xcelerate 'Flextension' Featured at Twilio SIGNAL Conference

October 22, 2021 / By Marketing / Under

During the keynote of Twilio's annual SIGNAL conference held on Tuesday, October 20th, 2021, Satuja Parulekar, Head of Contact Center at Twilio, introduced "Flextensions" - turnkey solutions built on Twilio's Flex platform. One of the two new solutions highlighted was Xcelerate by Waterfield Technologies, an out-of-the-box solution to deploying a feature rich, omnichannel contact center, in...

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