Tips to Attract New Agents (And Keep the Ones You Have)

Tips to Attract New Agents (And Keep the Ones You Have)

June 03, 2022 / By Juston Hicks and Clifford Hoffer / Under

Agent turnover is an issue businesses in every industry are dealing with more than ever. New employees are being hired and trained, but then try it out for a week and leave. And that’s if they even show up at all. Businesses are losing money and time.   Why is this happening and what can you do to prevent it? How can you set your business apart from others to attract the best agents, and keep...

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Choosing the Right Workforce Optimization Platform for Your Business

Choosing the Right Workforce Optimization Platform for Your Business

July 08, 2021 / By April Bock / Under

Workforce Optimization solutions, when well implemented, support agent efficiency, productivity, and your bottom line. Choosing the right platform for your business can be complex. And understanding the questions to ask along the way an even more involved process. We'll dive in below to some of the key benefits of WFO as well as areas to consider when seeking a platform.

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8 Common Mistakes to Avoid When Implementing WFO

8 Common Mistakes to Avoid When Implementing WFO

March 11, 2021 / By April Bock / Under

Implementing a Workforce Optimization Suite can be exciting. However, planning for a smooth implementation can be time-consuming and challenging, especially when it comes to aligning expectations. 

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