How Voice Biometrics Keep Your Contact Center Secure
In this day and age, passwords are no longer enough. If you’ve ever watched a spy movie, you’ve seen things like vaults and secret rooms protected by multi-factor authentication such as facial verification, fingerprint recognition, and retinal scanning. It's usually the madman trying to bring down the world that uses these tools. He’s uber-rich, so of course, he could afford it. This type of...