How Automation is Preparing Contact Centers for What’s Ahead

How Automation is Preparing Contact Centers for What’s Ahead

May 14, 2020 / By Cynthia Stryker / Under

Consumer and business behaviors have shifted dramatically and will continue to change day-to-day. The good news, and yes- there is good news, is that change creates opportunity. Businesses who invest the time to understand not only what their customers need today but what they will need tomorrow, to communicate with them, and to take a proactive approach to their changing market will achieve...

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