Engaging with Customers Seamlessly
The world as we have known has definitely changed a lot this year, and with these changes also came new challenges for businesses seeking to engage with their customers across, in many case, new digital channels.
Understanding the True Value of Omni-Channel Customer Engagement
Does your organization currently have a multi-channel customer engagement strategy? How about an omni-channel strategy? Whether you do or don’t, it is important that you understand the difference between the two. Before you can adopt best practices, you have to understand what you're working with, as well as what you're working toward. Multi-channel and omni-channel customer engagement help you...