A Conversation About Conversational AI

A Conversation About Conversational AI

Alexa, Black Friday, and boiled tea(?) - A chat with an expert.   I had the opportunity to sit down with Sarah Reitsma, Director of UI at Waterfield Technologies, to discuss conversational AI in the contact center and how it is helping industries of all sizes and types provide better user experiences, streamline processes, and meet the expectations of today’s customer.

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3 Real-World Examples Of Contact Center AI

3 Real-World Examples Of Contact Center AI

November 18, 2021 / By Marketing / Under

  The customer experience can make or break your business. A positive experience will go a long way toward keeping customers satisfied and loyal. A poor experience, however, can damage your brand beyond repair. (Unsatisfied customers will share their opinions with anyone who will listen!)   When a customer reaches out to your organization they expect to be treated as a priority, not a hassle....

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A Platform Approach to AI Brings Speed to Transformation

A Platform Approach to AI Brings Speed to Transformation

April 28, 2020 / By Dan Miller / Under

The current, global challenges in managing the COVID-19 pandemic has forced many customer care organizations to transition to a remote workforce while, at the same time, experiencing significant increases in call volumes. While these challenges are immense, they do offer a singular opportunity for Conversational AI to shine.  

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