A Conversation About Conversational AI

A Conversation About Conversational AI

Alexa, Black Friday, and boiled tea(?) - A chat with an expert.   I had the opportunity to sit down with Sarah Reitsma, Director of UI at Waterfield Technologies, to discuss conversational AI in the contact center and how it is helping industries of all sizes and types provide better user experiences, streamline processes, and meet the expectations of today’s customer.

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Is Your IVR Contributing to a Better Customer Experience?

Is Your IVR Contributing to a Better Customer Experience?

April 16, 2020 / By Marketing / Under

When your customers contact you for support, sales or other purposes, what’s their experience like? Do you have a system in place for measuring your customer experience? Tracking contact center metrics is critical to delivering positive, brand-reinforcing customer service with every call. However, many companies lack the proper system to track and measure their data. Are you aware of what IVR...

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