I Want It NOW! Customer Experience in the Contact Center

I Want It NOW! Customer Experience in the Contact Center

September 28, 2017 / By Donna Penwell / Under

We have all experienced that frustration.  We’re running out the door and just need to make that quick call to get a simple answer. Only we find that instead, we have entered the never-ending tangle of a Contact Center that wants us to press 1 if this or press 2 if that etc. No, we don’t want to make a choice – we want our answer NOW! Contact Centers are evolving, just as all businesses are in...

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