Conversational AI for Everyone: Conversational Design Beyond Jargon

Conversational AI for Everyone: Conversational Design Beyond Jargon

June 08, 2021 / By Alana Cortes / Under

In our human history, there are benchmarks that heralded our difference from many other creatures on this planet. Some of these benchmarks include discovering cooking and herbal medicine, forging iron, copper, and steel, or shifting from foraging to agriculture. Even before all of these, at some point, we began to talk and communicate in layered and specific ways. Communication was probably...

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Three Must-haves for AI in the Contact Center

Three Must-haves for AI in the Contact Center

May 28, 2020 / By Kimberley Drobny / Under

AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key factors to consider when planning for AI that will impact your contact center; knowing how to leverage your data, how to best understand your customer’s needs, and how to maximize them together to...

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A Platform Approach to AI Brings speed to Transformation

A Platform Approach to AI Brings speed to Transformation

April 28, 2020 / By Dan Miller / Under

 The current, global challenges in managing the COVID-19 pandemic has forced many customer care organizations to transition to a remote workforce while, at the same time, experiencing significant increases in call volumes. While these challenges are immense, they do offer a singular opportunity for Conversational AI to shine.

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