Tips to Attract New Agents (And Keep the Ones You Have)
Agent turnover is an issue businesses in every industry are dealing with more than ever. New employees are being hired and trained, but then try it out for a week and leave. And that’s if they even show up at all. Businesses are losing money and time. Why is this happening and what can you do to prevent it? How can you set your business apart from others to attract the best agents, and keep...
Baseball and Contact Center Technology
It's that time of year when baseball appears on our television again...Batter Up, Baseball season has begun! But why are we talking about baseball? Well, the management of a sports team, any type of athletes on a team really, is not that different from the management of contact center agents. Remember the Oakland A’s—the major league baseball team that inspired the book and movie Moneyball? They...