Baseball and Contact Center Technology

Baseball and Contact Center Technology

March 29, 2018 / By Marketing / Under

It's that time of year when baseball appears on our television again...Batter Up, Baseball season has begun!  But why are we talking about baseball? Well, the management of a sports team, any type of athletes on a team really, is not that different from the management of contact center agents. Remember the Oakland A’s—the major league baseball team that inspired the book and movie Moneyball?...

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