3 Real-World Examples Of Contact Center AI

3 Real-World Examples Of Contact Center AI

November 18, 2021 / By Marketing / Under

  The customer experience can make or break your business. A positive experience will go a long way toward keeping customers satisfied and loyal. A poor experience, however, can damage your brand beyond repair. (Unsatisfied customers will share their opinions with anyone who will listen!)   When a customer reaches out to your organization they expect to be treated as a priority, not a hassle....

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A Platform Approach to AI Brings speed to Transformation

A Platform Approach to AI Brings speed to Transformation

April 28, 2020 / By Dan Miller / Under

 The current, global challenges in managing the COVID-19 pandemic has forced many customer care organizations to transition to a remote workforce while, at the same time, experiencing significant increases in call volumes. While these challenges are immense, they do offer a singular opportunity for Conversational AI to shine.    

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