A Platform Approach to AI Brings speed to Transformation

A Platform Approach to AI Brings speed to Transformation

April 28, 2020 / By Dan Miller / Under

 The current, global challenges in managing the COVID-19 pandemic has forced many customer care organizations to transition to a remote workforce while, at the same time, experiencing significant increases in call volumes. While these challenges are immense, they do offer a singular opportunity for Conversational AI to shine.

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