Three Must-haves for AI in the Contact Center

Three Must-haves for AI in the Contact Center

May 28, 2020 / By Kimberley Drobny / Under

AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key factors to consider when planning for AI that will impact your contact center; knowing how to leverage your data, how to best understand your customer’s needs, and how to maximize them together to...

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Proactive Outbound Notifications in your Contact Center

Proactive Outbound Notifications in your Contact Center

April 17, 2019 / By Marketing / Under

Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding more automated call systems. Integrating an outbound notification solution into your contact center can create a more dynamic user experience for your customers.

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