How The Callback Option Can Improve Your Contact Center Performance

How The Callback Option Can Improve Your Contact Center Performance

July 13, 2018 / By Donna Penwell / Under

Businesses spend millions marketing their products trying to satisfy existing customers and gain new ones.  A great Customer Experience is at the top of the list when looking at ways to develop loyalty and shine above competitors.  However, all that effort goes to waste when customers feel upset and frustrated when they call into your contact center to resolve an issue - and have to wait and...

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