4 Steps to Applied AI

4 Steps to Applied AI

July 31, 2019 / By Kevin Maas / Under

Recent experience has taught me that perceptions of applied AI in the contact center generally fall into two categories. There is the "magic bullet" camp that perceives AI as the glorious solution to all problems that have ever existed, and there are the "healthy skeptics" that believe that AI is too expensive, out of reach, and overly complicated for their environment. Unsurprisingly, there...

Read More

Recent Posts