3 Ways to Help Your Customers Avoid Contact Center IVR Hell!

3 Ways to Help Your Customers Avoid Contact Center IVR Hell!

June 25, 2020 / By Marketing / Under

We’ve shared just how critical a well-tuned IVR system is. After all, your customers consider your inbound contact center to be as much a representative of your organization as your storefront or your salespeople. When it doesn’t deliver, and your customers are relegated to shouting at their phones in frustration. Or even worse, hanging up altogether, they directly connect that negative...

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Is Your IVR Contributing to a Better Customer Experience?

Is Your IVR Contributing to a Better Customer Experience?

April 16, 2020 / By Marketing / Under

When your customers contact you for support, sales or other purposes, what’s their experience like? Do you have a system in place for measuring your customer experience? Tracking contact center metrics is critical to delivering positive, brand-reinforcing customer service with every call. However, many companies lack the proper system to track and measure their data. Are you awareof what IVR...

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Deliver Cohesive Business Results in your Contact Center

Deliver Cohesive Business Results in your Contact Center

November 25, 2019 / By Marketing / Under

A primary issue when integrating multiple channels and services in your contact center is creating a seamless, cohesive solution. Today we are able to create and implement an extensive, all-in-one infrastructure built from a number of niche solutions, so that multiple products and channels can be brought into a single design in the cloud.

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Optimizing Your Contact Center Performance

Optimizing Your Contact Center Performance

October 16, 2019 / By Marketing / Under

A primary issue when integrating multiple channels and services in your Contact Center is creating a seamless, cohesive solution.  Utilizing the services of expert, advanced IT partners is strongly suggested as they are able to help you create an extensive, all-in-one infrastructure built from any number of niche solutions.

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How to Achieve the Ultimate User Experience

How to Achieve the Ultimate User Experience

September 06, 2019 / By Marketing / Under

User Experience Design (UX) is more than an interface on an application. UX is intended to design and develop clear, efficient, user-friendly interactions between customers and companies through a variety of applications. It is more than just recording prompts for your IVR with someone from the motor pool that has a cool sounding voice or redesigning a call flow so that customers get to the...

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Calculating the Business Value of Migrating to the Cloud

Calculating the Business Value of Migrating to the Cloud

August 28, 2019 / By Marketing / Under

When it comes to a cloud migration, it's important to first define value. Migrating to the cloud takes time and money: the ultimate benefits to the organization's bottom line must be quantified for the benefits to the company to be obvious.

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Transforming the Contact Center Experience With AI

Transforming the Contact Center Experience With AI

July 12, 2019 / By Marketing / Under

Contact centers of all sizes are challenged from many different angles today.  Customers call in expecting immediate service and engagement for their issues. Contact center agents want support from higher-ups in managing their call queues and getting to critical customer complaints promptly. Incorporating artificial intelligence customer experience solutions can go a long way toward relieving...

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Digital Channels and Content Sharing in Contact Center

Digital Channels and Content Sharing in Contact Center

June 11, 2019 / By Marketing / Under

Imagine discussing an issue with a Contact Center Omnichannel agent and instead of trying to verbally describe what’s happening in excruciating detail, you are able to share screens and easily see the solution together.  Real-time collaboration and content sharing application tools are now available so that agents can work collaboratively with customers over multiple devices to ensure quick...

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Proactive Outbound Notifications in your Contact Center

Proactive Outbound Notifications in your Contact Center

April 17, 2019 / By Marketing / Under

Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding more automated call systems. Integrating an outbound notification solution into your contact center can create a more dynamic user experience for your customers.

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Keeping your contact center safe with PCI secure payment

Keeping your contact center safe with PCI secure payment

February 19, 2019 / By Marketing / Under

Contact center administrators have two masters to answer to when it comes to maintaining a secure credit card environment: the companies that issue the cards and customers who are rightly nervous about falling victim to credit card fraud or identity theft. Businesses who fail to maintain a secure environment for processing, storing, and transmitting credit card information face severe and...

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