IVR Analytics and Reporting

IVR Analytics and Reporting

April 27, 2022 / By Kerry Robinson / Under

To get the most from your IVR, you need to know exactly what’s going on within it at all times – and the key to total IVR visibility is comprehensive reporting. A great IVR is one where any problems or bottlenecks are swiftly and elegantly fixed before the performance suffers. But it’s extremely hard to proactively fix issues that you can’t see.That’s where reporting comes in. 

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AI can’t solve your customer service problem. Here’s why.

AI can’t solve your customer service problem. Here’s why.

April 04, 2022 / By Kerry Robinson / Under

Everyone’s talking about AI. Like "the cloud" numerous years ago, if your product isn’t powered by AI, forget it. If you believe everything you read, you’d think AI is the answer to everything from driverless cars (which it is) to natural and engaging chatbots, intelligent assistants, and IVR systems (which, unfortunately, it isn’t).

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Want Your IVR to Perform Like Alexa or Google Assistant? Here’s How You Do It.

Want Your IVR to Perform Like Alexa or Google Assistant? Here’s How You Do It.

February 15, 2022 / By Kerry Robinson / Under

Consumer expectations are being set by voice assistants like Siri, Google Assistant, and Alexa. We interact with this technology every day. So do business leaders. We often hear clients complain that their own voice channels pale in comparison to the voice assistants offered by tech giants. Frequently, they assume the solution is investing in new technology.

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8 Steps to a Brilliant Bot Strategy

8 Steps to a Brilliant Bot Strategy

February 09, 2022 / By Kerry Robinson / Under

It’s time to build a Bot Strategy. Are you ready? Now I’m going to cover how to do that. How to build a bot strategy that suits you, and your business. This is not trial and error, nor a 1-day workshop delivered by a tech partner to convince you to buy their stuff. This is a 6-8 week process. There are 8 steps.

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